Customer Service Executive
Central Region, Singapore, Singapore
Job Description
:Mon - Thurs 8:30 a.m. - 6 p.m.Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role handles frontline operation role at the workshopResponsibilities
- Managing all frontline operation in an efficient manner.
- To meet Customer requirements and Principal standard.
- To achieve KPIs target set for all Upselling Programs
- Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.
- Coordinate service operation matters with other franchises (Ad hoc basis).
- Manage WIP invoicing.
- Achieving quality service & maintaining good customer relations
- Attend to all complaint/feedback related to customer issue.
- Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets
- Assist in rolling out new program to up-sell new product within the centre
- Assist in overseeing of on-time delivery of repair vehicle
- Participate in Ad-hoc Project.
- Diploma / Degree in Automotive / Mechanical Engineering
- At least 3 years of working experience
- Good communication and interpersonal skills
- Able to work independently and is a strong team player
- Valid Class 3 driving licence
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Job Detail
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Job IdJD1452794
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCentral Region, Singapore, Singapore
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EducationNot mentioned