Customer Service Executive

Central Region, Singapore, Singapore

Job Description


Mon - Thurs 8:30 a.m. - 6 p.m.Fri 8:30 a.m. - 5:30 p.m.Alternate Sat 8:30 a.m. - 12:30 p.m.This role handles frontline operation role at the workshopResponsibilities

  • Managing all frontline operation in an efficient manner.
  • To meet Customer requirements and Principal standard.
  • To achieve KPIs target set for all Upselling Programs
  • Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.
  • Coordinate service operation matters with other franchises (Ad hoc basis).
  • Manage WIP invoicing.
  • Achieving quality service & maintaining good customer relations
  • Attend to all complaint/feedback related to customer issue.
  • Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets
  • Assist in rolling out new program to up-sell new product within the centre
  • Assist in overseeing of on-time delivery of repair vehicle
  • Participate in Ad-hoc Project.
Requirements
  • Diploma / Degree in Automotive / Mechanical Engineering
  • At least 3 years of working experience
  • Good communication and interpersonal skills
  • Able to work independently and is a strong team player
  • Valid Class 3 driving licence

Flintex Consulting

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Job Detail

  • Job Id
    JD1492479
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3000 - 3200 per month
  • Employment Status
    Permanent
  • Job Location
    Central Region, Singapore, Singapore
  • Education
    Not mentioned