Job Description

Jurong / Clementi * Salary$ 2500 - 3000 * Work Week5 * Min. QualificationA-Level * ExperienceGood Communication Telephone Technique * / RequirementTo assist the Manager in the implementation of Customer Service Tasks and Duties:

• Receive and attend to customers enquiry, feedback and complaints.
• Analyze customers request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
• Monitoring and report on Customer survey and feedback.
• Organization of Companys functions and community activities, general office correspondence and responding to customers requests.
• Preparation, explanation, negotiation, monitoring and maintenance of Security Services Agreement.
• Attend to and manage customers request for Rate Reduction.
• Attend to and manage customers termination notice, salvage of accounts and handling all issues including dismantling, compensation etc.
• Managing tenants of multi-tenanted buildings including incoming and outgoing tenants, promotion of our service to the tenants.
• Implementation of customer service and appreciation program:
• Development and maintenance of customers' data for implementation of feasible customer service program in the ERP systems.
• Maintenance and monitoring of Company's Web-site , Digital marketing platform to existing subscribers and business associates.
• Follow up attendance to customers' request from Web-site.
• Tel

• Remarks

• Job category 1

Banking/ Finance/ Insurance * Job category 2Information Technology/ Infocom * Job category 3

• Job Nature

Permanent

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