Customer Service Executive / (healthcare)

Changi, Singapore, Singapore

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Our client is a UK MNC company who providing healthcare and security service to various industryResponsibilities:

Manage cases in line with the key directive of Assist First, Verify Later
Coordinate cases in an efficient and cost-effective manner in accordance with company policies and procedures
Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
Ensure incoming calls are answered promptly, appropriately and courteously.
Ensure inbound requests are handled in timely efficient manner
To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
Organise the full range of medical and security services for clients, utilising the internal resources and external correspondents where necessary

Requirements:

Diploma or equivalent
Min 1-2 years working experience
Experience in call centers, assistance companies and/or hospitality industry an advantage

Job Type Permanent Full TimeWorking Hours Mon-FriSalary From S$3,000.00 to S$3,500.00Location EastClassification Customer Service / Call Center

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