Customer Service Executive / (healthcare)

Changi, Singapore, Singapore

Job Description



  • 5 days work week (including weekends, usually Friday & Monday off)
  • Shift job (1st shift: 6am - 3.30pm, 2nd shift: 11am - 8.30pm)
  • Basic + Flexi Allowance + AWS + VB)
  • Location: Changi (walking distance from MRT station)
  • UK MNC company
  • Permanent role
Our client is a UK MNC company who providing healthcare and security service to various industryResponsibilities:
  • Manage cases in line with the key directive of Assist First, Verify Later
  • Coordinate cases in an efficient and cost-effective manner in accordance with company policies and procedures
  • Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
  • Ensure incoming calls are answered promptly, appropriately and courteously.
  • Ensure inbound requests are handled in timely efficient manner
  • To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
  • Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
  • Organise the full range of medical and security services for clients, utilising the internal resources and external correspondents where necessary
Requirements:
  • Diploma or equivalent
  • Min 1-2 years working experience
  • Experience in call centers, assistance companies and/or hospitality industry an advantage
Job Type Permanent Full TimeWorking Hours Mon-FriSalary From S$3,000.00 to S$3,500.00Location EastClassification Customer Service / Call Center

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Job Detail

  • Job Id
    JD1449737
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3000 - 3500 per month
  • Employment Status
    Permanent
  • Job Location
    Changi, Singapore, Singapore
  • Education
    Not mentioned