Job Description

:Responsibilities

• Provides excellent customer service and manage the needs of our customers through our communication platform (phone, email, live chat, etc).
• Take ownership of issues and concerns of customers, including operational issues, order processing, delivery/shipment, claims etc.
• Handle customers queries via email, live chat, OEC and phone calls.
• Responsible for processing of customers orders in the system and follow up with factory on stock readiness, availability and delivery schedules.
• Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.
• Closely monitor delivery from factory and liaise with customer to inform them on changes and get acceptance.
• Prepare and send shipping documents to customers.
• Follow up on the quality issue feedback from customers if there is any.
• Customer visiting when needed.
• Update weekly sales orders for sale forecast reports for management.
• Serve as backup to team member.
• Any other ad-hoc assignments by immediate superior.

Requirements

• Diploma holder in appropriate discipline with min 3 years of experience in customer service/procurement/logistics etc
• Able to build long-term relationships and demonstrate a passion towards customer commitments.
• Experience in JDE system is preferable.
• Team player to the team as well as cross function departments.
• Able to exert consistent effort to provide quality results that are focused on the bottom- line.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Interested applicants may wish to email your resume in a detailed Word format toWe regret that only shortlisted candidates will be notified.Cindy Char Sin Yicindy.char@peopleprofilers.comEA License Number: 02C4944Registration Number: R1765345People Profilers Pte LtdTel: 6950973620 Cecil St, #08-09 Plus Building, Singapore 049705

People Profilers