Senior Customer Service Executive (cargowise) / Logistics Mnc / East
Singapore, Singapore
Job Description
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Our client is a well-established MNC, market leader in the Logistics/Freight Forwarding industry. They are looking for a Senior Customer Service Executive to assist their Customer Service team for the next phrase of their business. They are located in East \xe2\x80\x93 easily accessible.
Responsibilities:
- Responsible in responding sales enquiries from existing & new customers
- Responsible in supporting customer\xe2\x80\x99s individual enquiry \xe2\x80\x93 coordinating buying & selling rate to prepare full quotation by communicating local / overseas agents
- Responsible in creating / sending quotations for customers by system
- Responsible in supporting sales team with accurate and continual communications to internal operational team & external customers regarding order fulfillment status
- Responsible in interacting with sales & operational team to set clear SOP for each new / existing customer\xe2\x80\x99s shipments
- Responsible in reporting discrepancies in customer forecasting of shipments operations procedures, recommend solutions to improve smooth handling
- Responsible in handling incoming calls with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services
- Responsible in working in conjunction with outside sales representatives to provide pre-and / post-sales support
- Responsible in being proactive to inform customer on shipment status, exceptions and provides timely updates on incident solution
- Other ad-hoc duties as assigned
Requirements:
- Minimum Diploma in any relevant field of studies
- Prior 3-5 years\xe2\x80\x99 full operations & customer service experience such as airfreight / seafreight (FCL, LCL) is a bonus
- Prior experience with Cargowise1 system is a bonus
We regret that only shortlisted candidate will be notified.
EA License No: 19C9682 EA Personnel No: R22104689 (Lim Yu Xun, Acer)
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Job Detail
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Job IdJD1302662
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned