Customer Service Executive / East / Logistics Mnc (cargowise)

Singapore, Singapore

Job Description

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Our client is a well-established MNC, market leader in the Logistics/Freight Forwarding industry. They are looking for a Customer Service Executive to assist their Customer Service team for the next phrase of their business. They are located in East \xe2\x80\x93 easily accessible.

Responsibilities:
  • Responsible in responding sales enquiries from existing & new customers
  • Responsible in supporting customer\xe2\x80\x99s individual enquiry \xe2\x80\x93 coordinating buying & selling rate to prepare full quotation by communicating local / overseas agents
  • Responsible in creating / sending quotations for customers by system
  • Responsible in supporting sales team with accurate and continual communications to internal operational team & external customers regarding order fulfillment status
  • Responsible in interacting with sales & operational team to set clear SOP for each new / existing customer\xe2\x80\x99s shipments
  • Responsible in reporting discrepancies in customer forecasting of shipments operations procedures, recommend solutions to improve smooth handling
  • Responsible in handling incoming calls with the intent of providing customer satisfaction, retention and extending contact to sell new or additional products or services
  • Responsible in working in conjunction with outside sales representatives to provide pre-and / post-sales support
  • Responsible in being proactive to inform customer on shipment status, exceptions and provides timely updates on incident solution
  • Other ad-hoc duties as assigned

Requirements:
  • Minimum Diploma in any relevant field of studies
  • Prior 3-5 years\xe2\x80\x99 full operations & customer service experience such as airfreight / seafreight (FCL, LCL) is a bonus
  • Prior experience with Cargowise1 system is a bonus

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682 EA Personnel No: R22104689 (Lim Yu Xun, Acer)

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Job Detail

  • Job Id
    JD1302325
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned