Job Description

Summary Salary: Competitive Team: Customer Service and Inside Sales Location: Singapore - Technology CentreAbout UsDyson is a global technology company on a mission to improve peoples\' lives; whether that be by engineering high performance technology to keep their floors and air clean - to patented beauty innovation to style their hair.At Dyson, problem-solving is at the core of everything we do, and our Customer Service team exemplifies this commitment. Reporting to the Customer Service Manager, this role supports our SEA Markets business with a main focus on Singapore.About the Role

• Support the Customer Service team and coordinate to deliver a high-quality customer experience, particularly from the service/repair perspective.
• Collaborate closely with Engineers to ensure seamless coordination and resolution of customer issues.
• Maintain accurate management of parts usage and inventory as required, providing real-time feedback on any service delays.
• Prepare and submit daily/weekly reports detailing products and customers serviced.
• Handle invoicing processing to vendors/suppliers, as well as the processing of customer returns and refunds.
• Adhere to any other reporting protocols required.

About YouSkills:We\'re not just seeking similar experience; we\'re looking for individuals who understand the essence of delivering exceptional customer service. If you\'re motivated, possess a positive approach, strong interpersonal skills, and a desire to learn, we can provide the necessary training. If you thrive in a fast-paced environment, are results-focused, and are excited by the opportunity to contribute to sales, this role offers invaluable experience with a household name and industry leader.Experience:

• 1.5-2 years of experience in an administrative role, preferably within a retail environment.

Requirements:

• High level of customer service orientation, demonstrating a genuine desire to help or serve others and consistently exceeding their needs and expectations.
• Proficiency in MS Excel, Access, and data management is essential.
• Advanced computer literacy, including intermediate-level experience with Microsoft Office, SAP, and Ariba.
• Meticulous attention to detail.
• Proven ability to establish and maintain strong relationships with individuals at all levels of a business.
• Knowledge of Dyson products would be highly advantageous.

#LI-PO1
#LI-ONSITEDyson is an equal opportunity employer. We know that great minds don\'t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.Posted: 12 June 2024

Dyson