Job Description

What the role is:You are applying for the position of Admin Executive (AE) at East Zone, and the role will require you to:What you will be working on:

• Oversee enforcement activities to maintain fair usage of our car parks, including instructing service providers on proper action against illegal parking \xe2\x80\xa2 Evaluate appeals for Parking Offence Notices, making fair decisions on a case-by-case basis \xe2\x80\xa2 Collaborate with Car Park Managers and Supervisors to address user feedback and requests for additional facilities, balancing diverse needs \xe2\x80\xa2 Manage a wide range of feedback and requests to ensure smooth car park operations \xe2\x80\xa2 Assist in assessing and maintaining high standards of service provider performance, including imposing liquated damages for underperforming areas. \xe2\x80\xa2 Maintain car park information in system, perform data management/collation and assist Managers with data analysis to drive data driven operations \xe2\x80\xa2 Manage work costings for car park related works \xe2\x80\xa2 Perform other job duties assigned, depending on changing operational needs and requirements. This may include cross-deployment to other customer-facing work areas such as handling enquiries on other housing management and season parking matters.

What we are looking for:

• Passionate about delivering customer service and have customers at the heart of our service delivery \xe2\x80\xa2 Able to learn and pick up relevant technical and HDB policy knowledge quickly (training will be provided) \xe2\x80\xa2 Proficient with written and verbal communication \xe2\x80\xa2 Proficient in excel (including pivot table for data analysis) and PowerPoint. \xe2\x80\xa2 Empathetic and agile in responding to difficult customer situation \xe2\x80\xa2 Motivated, proactive and is an excellent team player Successful candidates will be offered a 1+1-year contract.

About Housing and Development Board:We are Singapore\'s public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation\'s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.

Housing and Development Board