Job Description

Industry : Freight Forwarding/ Logistics Transportation Allowance: Subject to HR Tariff (Residence to Workplace) Working hours: 8:30AM to 6:00PM Mon to Fri Primary Workplace: Changi South (as and wh Industry : Freight Forwarding/ Logistics Transportation Allowance: Subject to HR Tariff (Residence to Workplace) Working hours: 8:30AM to 6:00PM Mon to Fri Primary Workplace: Changi South (as and when necessary at Jurong West Transportation to be claimed to company) Hand phone: a). Supply company hand phone / b). Able to claim only for basic subscription s - To lead and manage Customer Service Team (approx. 15 to 20 members) under the Operations Excellence Manager - To lead Project Management and Implementation (Initiatives on Task Management / Timeline Management) - To manage and control project task lists / trackers - To draft presentation materials and make a presentation to customers - Build sustainable relationships and trust with customers - Coordinate and process inquiries, liaising with internal personnel and customers, achieving customer expectations and deadlines - To Initiate and manage Continuous Improvement Activities - To manage and analyse respective customers KPI including verifying KPI reports with internal members from customer service and operation team - To facilitate and arrange periodical meeting with major customers - To support data processing and analysis on inventory data / transaction data - To receive any escalations from existing customers - To prepare relevant documents and participate in customer audit - To analyse P/L of respective customers - To come up with profit improvement plan(s) and implement approved plan(s) with OEM, operation team - To assist communication with customers via phone, SMS and email as and when necessary - To train customer service members on project-based approach Requirements - At least 7 years' experience in logistics field as either / both customers or / and logistics service providers - At least 3 years' experience in warehouse customer service and experience in warehouse implementation with the scale of more than 50,000 sqft - Relevant experience of project management as project leader or sub-leader - Relevant experiences on data analysis and project P/L - Mature, self-motivated and able to work independently - Team player with excellent analytical and communication skills