Job Description

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-To lead and manage Customer Service Team (approx. 15 to 20 members) under the Operations Excellence Manager

-To lead Project Management and Implementation (Initiatives on Task Management / Timeline Management)

-To manage and control project task lists / trackers

-To draft presentation materials and make a presentation to customers

-Build sustainable relationships and trust with customers

-Coordinate and process inquiries, liaising with internal personnel and customers, achieving customer expectations and deadlines

-To Initiate and manage Continuous Improvement Activities

-To manage and analyse respective customers KPI including verifying KPI reports with internal members from customer service and operation team

-To facilitate and arrange periodical meeting with major customers

-To support data processing and analysis on inventory data / transaction data

-To receive any escalations from existing customers

-To prepare relevant documents and participate in customer audit

-To analyse P/L of respective customers

-To come up with profit improvement plan(s) and implement approved plan(s) with OEM, operation team

-To assist communication with customers via phone, SMS and email as and when necessary

-To train customer service members on project-based approach

Requirements

Requirements

-At least 7 years' experience in logistics field as either / both customers or / and logistics service providers

-At least 3 years' experience in warehouse customer service and experience in warehouse implementation with the scale of more than 50,000 sqft

-Relevant experience of project management as project leader or sub-leader

-Relevant experiences on data analysis and project P/L

-Mature, self-motivated and able to work independently

-Team player with excellent analytical and communication skills

-Occasionally need to travel to other warehouse located in west

Mon to Fri

8.30am to 6pm

Location : Changi