Customer Service Manager

Singapore, Singapore

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Manage Director and his family schedules, and provide logistical support to ensure appropriate meeting, travel, accommodation, and event arrangements are made. * Serve as the first point of con Manage Director and his family schedules, and provide logistical support to ensure appropriate meeting, travel, accommodation, and event arrangements are made. Serve as the first point of contact for the Director and VIP liaise with internal and external contacts and determine priorities for incoming queries and requests while ensuring all queries and requests are addressed in a timely manner. Attend oversea events with Director. Any other tasks that the superior or Director may be assigned from time to time. Requirements At least 3 years of experience in customer service in hospitality and airline industry Strong sense of empathy, able to think from VIP point of view, and fully aware of VIP mindset Able to process any reasonable and unreasonable inquiries or requests from customers Fluent in Chinese and English (reading, writing, and speaking) to communicate with overseas VIP customer In the face of many issues, maintain composure while excelling at observation, analysis and problem-solving Good communication and coordination capability

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