Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
Perform proper follow up to ensure resolution within SLA.
Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
Any other tasks/duties that may be assigned.
Requirements:
Bachelor\'s degree in Banking, Finance or Accountancy.
Basic knowledge of PC and internet security
Next Step
Prpare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package