Customer Service Officer, M1 Shop Hotline

Singapore, Singapore

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Job Responsibilities

Manage incoming calls and handles customer service inquires
Generate sales leads from prospects and existing customers in renewing contractual terms
Identify and assist with customer\'s needs to achieve satisfactions

Job Requirements

Degree, Diploma, GCE \'A\' or \'O\' level with working experience in the service industry
Proven experience as a telesales representative is preferred
Effectively bilingual and articulate with a strong command of spoken and written English
Pleasant and cheerful personality
Ability to build rapport with customers and to understand their needs
Effective team players who like to work in a fast-paced and dynamic environment
Possess strong PC and internet skills
Willing to perform overtime and staggered shifts including weekends and public holidays
Working location - Jurong East, Miworld (Nearest MRT station - Jurong East)

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