Job Description

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Responsibilities

• Fulfill the Order To Invoice (OTI) cycle for all assigned orders
• Support resolution of OTI-related complaints
• Respond to customers on order status inquiries through coordination logistics hub
• Create, send, and archive invoices and associated documentation (automated)
• Enter, customer complaints; assign appropriate investigator to facilitate timely resolution using CRM as single source of information
• Support finance in resolution of customer invoice queries. Regularly perform and prepare for month-end closure checks to ensure all orders are invoice
• Coordinate customer requests, provide required and OTI-related documents to customers (e.g., CoA,)
• Ensure entry, processing, and monitoring of all orders in accordance with established procedures and agreed upon terms to optimally serve customer needs and maintain compliance with legal, regulatory, and procedures
• Provide a high level of customer service level by building and maintaining customer relationships, both internal and external
• Follow established processes and best practices, ensuring adherence to procedures, controls, and service levels
• Support and contribute to the delivery of key operational KPIs, such as order confirmation time, first time right, and number of touches per order
• Actively support the interface of CS process-related issues between Commercial teams (Marketing and Sales) and partnered functions (Logistics, Planning, Controlling, Production and Site Logistics)
• Verify master data; communicate changes to Sales Admin, as needed
• Verify pricing conditions and invoicing terms are correct; communicate misalignments to Sales Admin
• Support correct execution of sample orders and returns process
• Enter orders accurately and completely into SAP, follow standard procedure for order execution and pre-confirm with the customer
• Perform order processing validations and escalate to relevant functions to resolve issues (e.g., credit block, missing price) on a timely basis
• Provide order confirmation to customer
• Follow up on any order changes and coordinate internally and with the customer

Requirements

• At least 3 years of experience in Customer Service in chemical industry is preferred
• Proficient in SAP, MS Excel and other Microsoft Office applications.
• Good English communication and written skills
• Able to work independently and work well with teams.
• Positive attitude and willing to learn
• Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

50 Raffles Place, #19-12, Singapore Land Towe