Customer Service Officer (shift Required)
Singapore, Singapore
Job Description
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Responsibilities:
- Managing large amount of incoming calls and customer service inquiries
- Identifying and assessing customers\xe2\x80\x99 needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customers\xe2\x80\x99 complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Minimum 1 year of experience in the related field
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Able to work retail hours, weekends and public holiday
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Job Detail
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Job IdJD1306689
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned