Customer Service Officer (shift Required)

Singapore, Singapore

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Responsibilities:

Managing large amount of incoming calls and customer service inquiries
Identifying and assessing customers\xe2\x80\x99 needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customers\xe2\x80\x99 complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies

Requirements:

Minimum 1 year of experience in the related field
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Able to work retail hours, weekends and public holiday

Those with more experience will be considered for Senior CSO

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