Customer Service / Order Processing (aerospace)

West Region, Singapore, Singapore

Job Description


The Opportunity:Adecco is partnering with a well-established Swiss aerospace equipment manufacturer and we are seeking to hire a Customer Service Executive to join their business. Reporting to the Customer Service Manager, the successful incumbent will attend to customer inquiries, support order processing and track deliveries to ensure on-time delivery.

  • Work location: Clementi (transport provided from Clementi MRT to office)
  • Work hours: Mondays - Fridays, 9am - 6pm
  • Basic salary up to $3,500 + AWS + Variable Bonuses
The Job:
  • Receive and process customer orders for spare parts and repair units, while managing the turnaround response time
  • Monitor and follow up on sales and purchase order activities
  • Address customer complaints and provide effective solutions to meet their requirements
  • Manage modified parts repairs and warranty claims
  • Generate reports and perform various administrative tasks
  • Be the main point of contact to liaise with other departments (Workshop, Logistics, QA) regarding customer orders
  • Assist in clearing off un-invoiced activities
  • On a rotational basis across the customer service team, be available for emergency calls and urgent requests (like Aircraft on Ground situations)
The Talent:
  • Diploma in any relevant discipline
  • Well-versed in Excel (Pivot Table, VLOOKUP) and SAP system
  • Strong communication skills to liaise with internal stakeholders and customers
  • Must be comfortable to take on the standby calls (on a rotation basis across the entire team, not frequent occurrence *additional standby allowance will be given if you are rostered for this)
Next Steps:
  • Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to charmaine.see@adecco.com. We\'d love to hear from you!
  • We regret that only shortlisted candidates will be notified.
Charmaine See
Direct Line: 8126 8182
EA License No: 91C2918
Personnel Registration Number: R2199181

Adecco

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Job Detail

  • Job Id
    JD1463339
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    West Region, Singapore, Singapore
  • Education
    Not mentioned