Job Description

Job Responsibilities:
Customer Service

• Collect all details that pertain to Clients/Police requests/investigations.
• Provide video evidence and still images to clients and police to assist in recovering lost or stolen items, liaising with the authorities when required.
• Investigate incidents and issues pertaining to client sites and report findings to Manager/Account Holders.
• Review and prioritize incidents based on urgency and value.
• Keep Clients/Account Holders informed of the status of all incidents, making sure that constant communication takes place.
• File and update incident logs as required.

• Work closely with Stealth’s departments in resolving hardware/software issues as they pertain to client sites.
• Ensure all work is completed according to company standards in a timely manner while multitasking efficiently.
• Keep abreast with multiple in-house and 3rd party software to process investigations effectively and efficiently.
• Provide proactive feedback to Management/Account Holders to improve overall client experience.
• Aid in the development of appropriate policies and procedures to support and improve service levels within the department.
• Ensure all actions taken are directly in compliance with the Company’s policies and/or any other regulatory act.

• Provide the best possible customer service
• Wow customers at every opportunity
• Provide appropriate Phone/Email etiquette while communicating with Clients/Account Holders.

• Ability to multitask in a fast-paced environment and manage specific projects in a detail-oriented manner
• Good working knowledge of MS office software
• Self-motivated and committed to constant learning
• Ability to analyze and define problems and resolve them in a timely manner
• Good oral and written communication skills to support and train staff on technical matters, document policies, and procedures, liaise with clients, etc.
• Excellent customer service, communication, and interpersonal skills to interact effectively with a broad range of internal and external parties, often under duress
• Strong organizational skills to set priorities and meet tight deadlines and competing demands
• Ability to maintain confidentiality
• Computer literate and excellent knowledge of video software’s
• Detail-oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
• Can work during weekends, holidays, and shifting schedules including the night shift.
• Amenable to work onsite at Mandurriao, Iloilo City.
• Full-time positions are available.