Customer Service Representative (voice) Level 2

Manila, Philippines

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Answer inbound calls from customers
Facilitate outbound phone calls for follow up and updating customers
Document all calls handled accurately
Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
Redirect/Transfer calls to the correct department for better transition and service
Adhere to prescribed shift and schedule Adhere to set service level targets or key performance indicators

Qualifications:

Excellent English skills must at least be intermediate level
Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
Ability to multi-task and navigate multiple applications at the same time.Amenability to work night shift, onsite training, Hybrid Work
Arrangement - amenable to both onsite and from home work anytime
Sites - Manila: UP Ayala Technohub, Quezon City | Cebu: Mactan Newtown, Lapu-Lapu City, Cebu

Job Type: Full-timeSalary: Php25,000.00 - Php28,000.00 per monthSchedule:

Ability to commute/relocate:

Manila: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

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