Customer Services Officer (Logistics) Job in RK RECRUITMENT

Customer Services Officer (logistics)

Singapore, Singapore

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Key Duties, Roles & Responsibilities :

Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
Placing necessary orders with Traffic Controller / Operations Team or Sub contractor based on client’s job requirements (i.e. Arrange Trucking or Manpower required for Heavy lifting).
Responsible for the issuance of invoices (for complicated jobs) and the issuance of purchase order for services provided by sub-contractors.
To perform Data Entry, Job Creation, Billing, General Administrative or any Adhoc duties/tasks assigned
To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
To assist Customer Service Executive / Manager / Management with any special projects assigned and provide backup to other CS team when necessary
To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

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