Job Description

:

• Point of contact for all assigned customers for any logistic and parts ordering question or request for help
• Handle and resolve customer complaints according to Logbook;
• Obtain and evaluate all relevant information to handle product and service inquiries from systems and liaise with all relevant departments locally or overseas
• Generate ad-hoc reports and analysis for customers and management
• Monitor open customer orders and ensure timely delivery
• Keep the customer informed about any delay or change of deliveries, processes and all other business relevant information
• Process orders according cut off and shipping schedule
• Maintain proper documentation related to customers\xe2\x80\x99 info into share drive
• Manage customer credit issues, work with Kassel Finance to maintain updated record
• Handling customer termination/ new customer set up in SAP; coordinate with various stakeholders in supply chain to complete the termination / new customer set up
• Support internal customer within division and HQ
• Backorder management and work closely with Inventory Planning to minimize backorders
• Participate in business review meeting with management and customers
• Prepare SOP for any new process that requested by customers
• Support customer in freight cost optimization by giving appropriate advice to effectively utilize air order
• Conduct refresher training to assigned customers in the areas that they have highlighted
• To align, review and update SOP; identify improvement opportunities
• Undertake any ad hoc project and initiatives as assigned by the Management.

Requirement:

• Diploma with 3 years relevant working experience in Automatic Industry
• Must have driving license
• Good knowledge in using SAP

Additional information:

• Working days: Monday to Friday
• Salary up to $ 4000
• Located in Kallang

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

GMP