Job Description

Who we are: Minden International is behind Singapore’s largest multi-partner loyalty programme with digital and data at the heart of the design. We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve millions of customers and merchant partners across Southeast Asia.

The way we work: At Minden, we treat each other with respect. We embrace authenticity and transparency. We pride ourselves on agility and innovation, and believe in embracing continuous learning and self-improvement. We strive to be the preferred employer by providing a dynamic and exciting working environment with comprehensive benefits, work-life balance and effort recognition. We are looking for an experienced Customer Success Manager to join our Partnership Team in Singapore. As a key member of the Partnership team, you will be focused on driving impactful relationships, ensuring successful product adoption and retention of key business partners.

Get to know the role:

• Establish and manage the relationship with our partners, including technical integration with our platform
• Drive partner retention and revenue growth through increased adoption of the platform features and products
• Develop customer engagement and marketing campaigns, and showcase new Minden products and features that may be relevant
• Engage with partners to understand their business objectives, develop their loyalty & marketing strategy and lead execution to realize the full value of our platform
• Build the insights strategy over time for the partners
• Define the success criteria and performance targets across agreed business plans with partners on an ongoing basis
• Identify key business areas where programme data insights can add value for deeper engagement with partners
• Continuously champion new opportunities and initiatives to deepen the partners’ commitment to the programme
• Collaborate closely with our Brand Marketing, Engineering and Product teams to support our partners’ business needs and expansion opportunities.
• Marshal resources across the organization as needed to support and help resolve partner issues

• Minimally 3 years of working experience in account management, customer success, partnerships, sales or equivalent role
• Proven track record of B2B account management
• Comfortable with technology and agile product development processes
• Knowledge of the retail, financial services and/or loyalty industry’s latest trends and technologies
• Strong understanding of enterprise SaaS, PaaS markets, particularly for loyalty, marketing and CRM solutions
• Familiarity with database queries and ability to analyze complex data sets to develop actionable insights to grow accounts
• Demonstrated experience in engaging and influencing external partners
• Exemplary communication and interpersonal skills
• The ability to perform in ambiguous, low control yet fast paced environment
• Self-driven mindset and always eager to learn
• Experience working in a startup environment will be an added advantage