Job Description

Company
Snaphunt Pte Ltd
snaphunt.com

Designation
Customer Success Manager

Date Listed
22 Feb 2023

Job Type
Entry Level / Junior Executive
Full/Perm

Job Period
Immediate Start, Permanent

Profession
Sales / Retail

Industry
Computer and IT

Location Name
Singapore

Allowance / Remuneration
$6,000 - 7,000 monthly


Company Profile
Our client is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises. The key capabilities include: Connectors to organize silo-ed marketing data sources and create a real-time customer one view Orchestrate individual customer journeys across the marketing tool ecosystem on the right channels at the right time using a proprietary in-built machine learning engine Create 1:1 personalized experiences for each user across multiple marketing channels

• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits

The Job Your Responsibilities will include:

• Looking for a maverick who is passionate about increasing digitals share of Business for clients
• Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
• Define and Execute strategy for retention and cross sell for every account
• Understand client known and unknown needs and partner with Delivery and product team to address client needs
• As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
• Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head \xe2\x80\x93Innovation and other C level executives.
• Provide Client and market level insights for product innovation
• Lead presales for the region & given set of accounts
• Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs

Ideal Candidate Skills Required:

• 2-3 years of Mar Tech experience, with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.
• Must have excellent communication skills.
• Proven track record of upselling/cross selling
• Experience in working with and influencing customers at multiple levels up to CXOs.
• Willingness to travel, if required on short notice.
• BFSI(Banking, financial services and insurance), Retail or Telecommunication experience is a plus

Ref: 8L157P6006

Application Instructions
Apply this role at https://snaphunt.com/jobs/8L157P6006

Agent Note This position is posted on behalf of a client by a third party agent.