Customer Success Manager

Singapore, Singapore

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Key Responsibilities

Increase digital share of business for Lemnisk clients;
Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients; Define and Execute strategy for retention and cross sell for every account;
Understand client known and unknown needs and partner with Delivery and product team to address client needs;
As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients; Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head \xe2\x80\x93Innovation and other C level executives; Provide Client and market level insights for product innovation; Lead presales for the region & given set of accounts;
Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs.

Qualifications

2 - 6 years of experience, with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms;
Must know English, must have excellent communication skills;
Proven track record of upselling/cross selling; Experience in working with and influencing customers at multiple levels up to CXOs;
Willingness to travel, if required on short notice;
BFSI (Banking, financial services and insurance), Retail or Telecom experience is a plus;
Good understanding of technology and related aspects is required.

Residence Status Candidates present and eligible to work in Singapore can only apply. Job Types: Full-time, Permanent Benefits:

Schedule:

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