Job Description

Here are how your day-today responsibilities of the role will look like, but are not limited to: . Proactively communicate with channel partners regarding incoming incidents and register these in tro Here are how your day-today responsibilities of the role will look like, but are not limited to: . Proactively communicate with channel partners regarding incoming incidents and register these in trouble tickets . Resolve technical issues involving client's network connections by analysing and troubleshooting the incident and proactively coordinating the solution process with third party providers and suppliers. . Manage the channel partner relationship by means of timely communication throughout the entire issue resolving process, ensuring excellent client satisfaction . Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to Expereo standards . Administrate the process of technical support accurately and share findings with colleagues . Participate in project teams as and when necessary to support the business. . An educational background in ICT, Electronics, Telecommunications or CCNA certification. . Minimum 1-2 years solid working experience. . Proficiency in the English and Japanese languages are essential, other regional language is beneficial . Excellent analytical and communicative skills channel partner focus . A Creative mind-set . An enthusiastic team player. Good working knowledge in: . Access networking technologies (xDSL, Leased line, Wireless, Satellite) . Router/firewalls (primarily CISCO) . VPN solutions (public based on IPSEC/SSL or private based on MPLS) . TCP/IP (subnetting) . Network management systems/tools WHY EXPEREO: EEO (Equal Employments Opportunities) Statement: Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition We provide a fast-paced, multicultural office environment that rewards hard work and team players. Our positive and inclusive company culture ensures that our teams are happy, support each other, and are committed to providing our customers with quality work.