The Company
Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.
Job Title : Head of Customer Service & Support - Singapore
Reporting To : Regional / Geo Head of Customer Service and Support
Direct Reports : Singapore Field Service Engineers, Singapore Services Account Managers
Role of Country CS&S Manager
The Head of Customer Service and Support is in charge of transforming and leading the team responsible for the installation, maintenance and repair of customer equipment and systems in order to deliver, within defined timelines, a final reliable working product matching quality and performance requirements.
Accountable for meeting Annual Operating Plan (AOP) revenue and margin targets for Customer Service & Support (CS&S) Singapore, whilst delivering best in class service to Hitachi Vantara customers.
Reporting to the Regional and Geo heads for ASEAN and Asia Pacific, this is a high profile, strategic role that transforms, manages and leads a key profit center for Hitachi Vantara Singapore and delivering customer excellence through the execution of a portfolio of infrastructure installation, break fix, support and maintenance services.
Key Activities and Responsibilities of this Role:
Transformation
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