Job Description

• Industry/ Organization Type: Manufacturing/Industrial Machinery
• Position Title: Customer Support Officer/ Customer Service Officer (Operations)
• Working Location: Tuas
• Working Hours: 5 Days, Mon (8 am \xe2\x80\x93 5 pm) / Tue \xe2\x80\x93 Fri (8 am \xe2\x80\x93 6 pm)
• Salary Package: Basic up to $2,700 + Variable bonus
• Duration: Permanent

Key Responsibilities

• Handlecalls/texts/emails from customers to provide technical support in a timely and effective manner.
• Investigate customers\' complaints at 1st level.
• Escalate appropriate customer\xe2\x80\x99s complaints or queries to relevant departments or management.
• Schedule technician and fix service appointment.
• Plan and liaise with technicians on servicing scheduling and day-to-day matters.
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Any other task as assigned by the Superior.

APPLY NOW!!!

• Minimum NITEC graduate / GCE \'O\' Level certificate / GCE \'A\' Level certificate or equivalent.
• Minimum 1 to 2 years relevant experience in call centre/ customer service.
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role.
• Must be able to multitask in a fast-moving environment.
• Proficient in MS Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64768 on the email subject.

Anradus Policy: This clarifies Anradus\' working procedures, from receiving the applicant\'s resume, screening to shortlisting. We assure you our consultants will go through every resume we receive but we regret that only shortlisted candidates will be notified. Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781 Job Types: Full-time, Permanent Salary: $2,300.00 - $2,700.00 per month License/Certification:

• identity to work without a sponsor(if no,we need apply pass) (Preferred)

Work Location: In person