Customer Support Officer [full Time]
Singapore, Singapore
Job Description
SmartPaw, an e-commerce pet store in Singapore, is seeking a talented and enthusiastic Customer Support Officer to join our team. The ideal candidate should have excellent communication and problem-solving skills, be detail-oriented and have a positive attitude and willingness to learn. This is a full-time role, with a salary range of $1,500.00 - $2,200.00 per month. Responsibilities include:
- Responding to customer support inquiries in a timely and accurate manner through live chat, phone, and email
- Identifying customer needs and resolving customer problems related to the buying process, among others
- Monitoring customer complaints on social media and live chat, and ensuring timely resolution
- Following up with customers to ensure technical problems are resolved
- Handling walk-in customers, and providing repair and technical support for pet electronics products
- Managing warehouse operations, including logistics packing etc
- Excellent communication and problem-solving skills
- Detail-oriented and positive attitude, with a willingness to learn
- Entry-level candidates are welcome to apply
- Driving license (a plus, but not required)
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Job Detail
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Job IdJD1264478
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned