Job Description

About Us Privyr is a Singapore based, venture-backed startup that helps consumer-facing salespeople & businesses contact and convert leads into clients from their phones. We're trusted by 50,000+ sales professionals & businesses across more than 75 countries around the world, who have received and engaged with over 25 million leads through Privyr. Our customers come from hundreds of professions including real estate, insurance, automobiles, trainers & coaches, doctors, lawyers, farmers, and even magicians. Video teaser of our product:
https://www.youtube.com/watch?v=hf99YvvFvuc We’ve just raised Series A funding from leading global investors and are looking to rapidly hire and grow the company from 10 to over 40 team members within a year. We're a team of experienced entrepreneurs who have built and scaled successful startups across Silicon Valley, India, and Singapore. We love challenging norms and coming up with new ways to solve old problems. We experiment often and fail fast. We're incredibly passionate founders that believe in attracting highly motivated people and giving them the freedom to build their ideas and realise their ambitions. This is an opportunity to be one of the first marketing hires in the company, working closely with the founders to create awesome content loved by millions of sales professionals, marketers, and small businesses globally. What You’ll Do

• Deliver amazing customer experiences, from new user enquiries through onboarding and subsequent support of our users
• Interact with customers across the world via live chat, emails, and other channels to provide guidance and solve problems in a friendly and efficient manner
• Follow up with customers to ensure their questions or problems are resolved, and update them about new features that are relevant to their previous enquiries
• Serve as a Voice of Customer and collaborate with internal product, design, and tech teams to turn common requests and issues into new features, enhancements, and fixes
• As this role is part of a team that supports a global userbase across time zones, you may need to cover afternoon, evening, or weekend shifts (Singapore time)

• Excellent English speaking and writing skills, with the ability to adapt between informal chats and formal emails
• Great attitude and patience in interacting with non-tech savvy customers through chat, emails, or short calls
• Ability to break down complicated actions into simple step-by-step explanations that users understand and appreciate
• Strong attention to detail to ensure every enquiry is addressed in a timely manner
• Ability to multi-task, prioritise, and manage many different clients at the same time
• Tech & product savviness is a must, particularly with chat & productivity applications, mobile apps, and web apps
• Experience supporting users in a live-chat environment
• 1-3 years of experience in Customer Success, Customer Support, or other customer-facing roles
• Stable access to a high-speed internet connection is required

• You’ve worked in a B2C/B2B SaaS company or tech startup before, ideally in a customer-facing support, product, or engineering role
• You see every customer interaction - from feedback to how-to’s and even complaints - as an opportunity to learn and increase user satisfaction
• You have experience (or ambitions for) building and leading a high-performing Customer Support & Success team covering a global userbase across all hours

• Basic salary & benefits
• Exposure as an early employee in a venture-funded startup, with exciting growth opportunities as the company scales
• Experience in an early stage tech startup, working directly with the founders and core team from UC Berkeley, IIT, UCLA, CalTech, and some of the hottest MNCs and startups
• A casual work environment and a fun-loving team