Job Description

Responsibilities: . Provide technical support to customers via Phone, Chat, Email and onsite support . Support handling will be 7x24 and rotating shift is required . Diagnose faults and troubleshoo Responsibilities: . Provide technical support to customers via Phone, Chat, Email and onsite support . Support handling will be 7x24 and rotating shift is required . Diagnose faults and troubleshoot technical issues . Communicate complex technical concepts in layperson's terms . Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs . Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor . Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends. . Any other ad-hoc duties as required or assigned . Continuous Learning in IT industry, particularly new security products and solutions. Requirements: . Diploma in IT or relevant discipline . Min 1-year technical experience, preferably in onsite technical support . Experience with cybersecurity solutions deployment is preferred . Newly graduated candidates with internship/network troubleshooting experiences will be considered . Proficiency in English and good communication skills particularly over the phone and with email . Ability to work individually and within a highly collaborative team setting. . Highly motivated, fast learner, passionate to learn new product solutions and technology.