Summary DataOperations Lead for a new large-scale National Healthcare IT System
Roles & Responsibilitiesas Data Operations Lead
Report to the Operations Manager, be responsible for data operations of a new national data repository
Accountable for the fulfilment of the system\xe2\x80\x99s roles and responsibilities as one of the HealthierSG data single source of truth
Publish and enforce data definitions for established data subjects
Establish data contributor and data consumer onboarding processes with compliance to data governance policy, conduct onboarding with thorough quality assurance controls
Plan and Prioritise onboarding requests, track and report contributor& consumer onboarding status
Ensure data availability to data consumers, and provide timely communications in cases of disruptions
Respond to enquiries on data qualityand inform the relevant data contributor promptly
Receive and apply correctionsprovided by data contributors
Identify and establish measures on on-going basis to proactively detect data quality issues and follow up with the respective data contributors for timely data corrections, as well as implementation of preventive measures
Provide regular reporting of data quality issues to internal andexternal stakeholders, data owner, and trackall data quality issues till closure
Ensure compliance to both internal and external SLAs
Manage team\xe2\x80\x99s support schedule to ensure full coverage of data operation services, as well as coaching team members to deliver consistent support service quality
Provide strong leadership for matters relating to operations support, processes, and guidelines to achieve service excellence
Advise improvements and assist in the development of measurable information and SOP / knowledge base / dashboards to assure continued effectiveness of system operations
Specific Requirement/Skillsets
Degree in Computer Science, Information Technology,Management of Information Systems, or related discipline
Minimum 8 years hands on experience in large scale IT applicationoperations, preferably in the area of data operation
Excellent analytical skills with attention to detail
Possesses good verbal and written communication across all levels of personnel with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders Pro-active, independent, and able to react quickly and resolve issuespromptly
Experience in Healthcare domain is anadded advantage
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