Job Description

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

About the Team:

At Shopee, we are developing the-state-of-the-art technology to satisfy the needs of our millions of customers every day. More importantly, thanks to AI technology, we have been building customer service chatbots to automatically answer customers\' questions and solve their problems and concerns. Being the first contact point for the customers when they need help, the chatbot becomes part of customers\' e-commerce experience that Shopee takes very seriously, therefore we are expanding the team drastically to build next generation products.

In this role you will help to design and evaluate the text-based chatbot models using the latest Natural Language Processing tools. You will be responsible for ensuring that the chatbot projects are executed flawlessly and then continuously optimised and extended to maximise success. Success in this role will encompass adding value in every interaction, continuously optimising the user experience and knowledge sharing with engineers, stakeholders and managers. It will lead us to better understand the value of their interactive technologies, too.

At this level, the ideal candidate will be a technically competent individual who is able to bridge the gap between operational and technical conversations depending on the audience. Through design flare, analysis and research this role will provide product managers, business stakeholders and engineers with continually optimised conversational technologies that will not only improve Customer Experience but also maximise the ROI.

:

• Drive data product definition and execute a staged development cycle to ensure complete solutions are architected to fulfil business needs and requirements, with balance between speed and sustainability
• Own and design data applications/features/tools, e.g. traffic management system etc.
• Drive continuous improvements in fundamental product features to achieve excellent use of data, e.g. data marts
• Co-own product roadmap along with product lead and business stakeholders to ensure product direction is aligned with both short term and long term business goals
• Deliver high quality Product Requirements Document (PRD) and user manual
• Conduct market research and competitor studies to identify opportunities, gaps and areas of improvement for the solutions

Requirements:

• Bachelor degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or equivalent commercial experience in Linguistics, Human Computer Interaction, AI, NLP, etc.
• At least 2 years of relevant work experience in data applications design and development or hands-on data analysis
• Hands-on involvement in product development cycle from requirements gathering to engineering/QA to actual release and post release performance/scalability monitoring
• Extremely data-obsessed, and execution focused
• Deep understanding and strong interest in the data products and e-commerce business
• Excellent communication, analytical, logical thinking, problem solving, and writing skills
• Strong drive and passion in product development and enhancement in order to meet business goals
• Ability to work in a fast-paced and agile environment
• Flexibility to learn new skills and knowledge
• Energetic, positive attitude and team player
• Excellent organisational and planning skills.
• Bilingual in English and Mandarin to facilitate cross border discussions and collaborations with stakeholders from China

Additional Information

Career Level

Manager

Qualification

Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Master\'s Degree

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region\'s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea\'s mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. The Shopee team comprises over 8,000 employees from across the region, and with our rapid expansion, we are constantly on the lookout for potential talents who have the passion and drive to become part of a fast-moving and dynamic team.

Additional Company Information

Registration No.

201503526N

Company Size

More than 5000 Employees

Average Processing Time

8 days

Industry

Computer / Information Technology (Software)

Benefits & Others

Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)

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