Job Description

Summary:
This position provides digital expertise and support to Marketing Communications (MarCom) and their external agencies. S/He executes digital projects and is accountable for the successful design, delivery, communication and administration of digital solutions. This position reports to the Digital Systems Supervisor and receives periodic guidance on specific projects from the MarCom Digital Team.

Responsibilities:
o Review requests to which s/he is assigned and consult with requestors as needed to resolve any issues.
o Answer ad-hoc questions from MarCom and GBU contacts.
o Facilitate list processing and uploading.
o Support emails by developing standard drafts, providing training to Marcom as needed, suggesting improvements, sending emails, provide analytics and reporting.
o Develop and maintain process documentation to support work activities and team\'s growing skill set.
o Provide analytics and reporting as requested by MarCom and Digital Team.
o Review requests to which s/he is assigned and confirm completeness (e.g., Chinese translations provided).
o Execute content authoring, personalization and other actions with Sitecore content management system (CMS).
o Facilitate final review and approval, including coordinating or executing UAT (user acceptance testing); publish WIP items once requestor approval is secured.
o Investigate and address issues as reported by MarCom and GBU contacts; suggest solutions and recommend improvements.
o Working with CMS support agency (Avanade) to report issues and drive solutions, or to request enhancements.
o Grow responsibilities to be point of contact /manage vendor relationship
o Drive process improvements and initiatives; execute upgrades and manage MOC within the team for new improvements
o Serve as administrators and review assets before WIP assets go active and active assets get archived
o Audit metadata and work with MarCom personnel to address any identified inadequacies
o Answer ad-hoc questions from MarCom and external agency users
o Investigate and address issues as reported by MarCom and external agency users
o Provide or restore user access
o Submit tickets to solution provider (Digizuite) to report issues or request enhancements
o Execute UAT as requested by Digizuite
o Answer ad-hoc questions from MarCom, GBU and external agency users
o Investigate and address issues as reported by MarCom, GBU and external agency users
o Provide or restore user access
o Liaise with solution provider (Logic Software) to report issues or request enhancements
o Execute UAT as requested by Logic Software
o Serve as digital systems expert with in-depth knowledge of various tools.
o Assist with URL tagging, QR code generation and similar digital support activities.
o Share best practices with MarCom team and external agency contacts.

Job Requirements

• Strong level of relational database concepts, ability to write complex SQL queries and scripts against highly abstracted models, experience in IT Change Control support with complex framework of integrations, ability to map logical / physical data models, gather/analyze / compare data via (tableau, excel pivot, access), be familiar with the data profiling concepts.
• Strong digital experience, preferably with tools listed above; ability to learn quickly new tools, systems and processes
• Strong skills with Microsoft Office products (Excel, Word, Access, etc.)
• Strong written and oral communications abilities; fluent in both written and oral English; other regional-specific languages a plus
• Strong interpersonal skills and professional credibility; ability to persuade and motivate others inside the organization
• Well-organized, efficient and able to manage multiple projects at the same time
• Excellent project management skills, self-starter, independent worker
• Team player

If you are keen to know more about this role, please email Aparna at aparna@rmagroup.com.sg and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.

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