Documentum Support Analyst
Singapore, Singapore
Job Description
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Documentum Support Analyst What\'s on offer:
- 24months Fixed Term Contract
- 12 Months Fix Base salary
- Salary Review Yearly
- 1month bonus on completion of each year
- Location: Buona Vista
- Investigate non-syncing issues and interpret for error messages for \xe2\x80\x98\xe2\x80\x99TIE\xe2\x80\x99\xe2\x80\x99 Web.
- Re-solve all system issues (Documentum and TIE web).
- Monitor DCP-TIE portal daily for any document exchange / transmission issues.
- Train new joiner on using Document CP, TIE Web, BOX.
- Attend client meeting & re-solve issues pertaining to technical errors.
- Review comparison report (PIMS, CP, STID) and to assign tasks to DC, IES or EQN.
- Engage AMS support team for Document enhancement request.
- Monitor BOX performance on a daily basis.
- Assist DC task (such as replacement file in CP).
- Send automatically via \xe2\x80\x98\xe2\x80\x99TIE\xe2\x80\x99\xe2\x80\x99 once \xe2\x80\x98\xe2\x80\x99Review Class Status\xe2\x80\x99\xe2\x80\x99 provided, \xe2\x80\x98\xe2\x80\x99Internal Review Completed\xe2\x80\x99\xe2\x80\x99 in PIMS.
- Have a monthly / weekly discussion with DC Team on new implementation in DCP or discrepancies in system.
- Provisioning of missing files (native, PDF, generated PDF) that are not uploaded in PIMS/STID during normal sync operation.
- Monitor Incoming / Outgoing CRS.
- 5 years\xe2\x80\x99 experience in Documentum and D2 with rollout and ongoing support.
- Minimum 3 full life cycle implementation experience from design to go-live for Documentum and D2 modules
- Strong communication and/partner skills with end users with non-technical background
- Strong hands-on and support experience with Document CP 16.2 / 20.4
- 2 to 3 end to end implementation cycles experience and maintenance of global instance of Documentum D2/Capital projects (Prefer experience with version 4.6 D2 and Capital Projects version 1.10)
- Excellent communication and interpersonal skills
- Experience coordinating with onsite/Offshore team members
- Must have hands on knowledge in implementing Documentum and D2 modules
- Efficient in analyzing business requirements, needs and objectives and mapping them to Documentum/D2 configuration
- Basic knowledge of Documentum/D2 implementation, configuration, data/Document migration and cutover activities
- Experience with preparing user training documentation, and test scripts
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Job Detail
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Job IdJD1307187
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned