Team Lead for external Third-Party Management and Governance of the Returned Items & Cards Operations performed in CSIPL (Citi Affiliate). This is an important role to effectively manage and provide oversight of high risk Third-Party activities and off-shore activities in CSIPL, including Returned Items handling, Rewards and Loans fulfilment. These processes are critical to be executed accurately and timely with strong controls, adhering to Citi's Third-Party Risk Management program and Regional Consumer Controls Procedures Manual. In addition, the role requires extensive collaboration with stakeholders, including third party risk management, product managers, compliance, operations units and technology on contract/work order, product fulfilment, process controls and system enhancements.
Responsibilities:
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