Job Description

Employee Discounts Attractive Incentives and Benefits Career Progression

Your main duties will be:

• Lead and keep a high level of motivation within the department.

• Guarantee the adequate induction and follow up on training for new team members.

• Assist in the development and retention of an effective team.

• To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc)

• To ensure a high level of customer service is offered in the store.

• Monitor and support customer service action plans.

• Solve and manage customer issues as they arise and refer to the senior management team when necessary.

• Understand and reinforce the company return policy.

• To support customer service with product knowledge and awareness of New arrivals, Replenishment of best seller & Offering alternatives

• Plan the daily planners in advance ensuring that the following areas are covered at all times.

• Managing and motivating the team to increase sales and ensure efficiency.

• Aware of the daily and monthly budgets to meet and exceed them.

• Communicate with the management team on a daily basis with information regarding personnel, product and procedures.

• Ensure standards are maintained during the day and at closings.

• Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.

• To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
  

Ideal candidate:

• At least 5 years working experience in the retail operations.

• Ability to motivate employees to achieve sales quotas.

• Strong leadership and man management skills.

• Knows how to drive sales and can provide examples.
  

Interested candidate please send your resume to 81254460 directly for faster response!