Job Description

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a Part of Something BIG!

The role of a Digital Channel Manager focuses on developing Singtel\'s B2B next-generation digital channel for customer engagement across various Singtel products and services, through tight engagement with the business stakeholders, development team and customers.

Make an Impact by:

• Play key role in execution of the digital channel vision by working collaboratively with business and tech teams (UI/UX, developer and architect) to define the customer journeys, the digital channel for different enterprise customer segments and the online/mobile/offline journeys for customers
• Develop and maintain a prioritized product backlog, and execute on delivering impactful features for our enterprise customers via the product agnostic digital channel
• Identity key enablers and systems to support the digital channel and roadmap for execution
• Support Digital Channel Product Lead in preparation of initial draft product requirement document with impact metrics, and represent viewpoints in prioritization exercises with implementation team
• Play key role in product launch for all our customer segments; conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and product stakeholders
• Identify, analyses, and track metrics that inform the success of products features in driving digital sales and self help

Skills for Success:

• A Computer Science or Engineering diploma/degree holder.

• Minimum of 5 years of experience in product management / product design / program management experience
• Experience with ethnographic research (quantitative and qualitative), divergent exploration, conceptual development, and industrial design
• Strong project management skills with proven records of successful end-to-end project implementation
• Experience acting as product owners with thorough understanding of agile methodology
• Experience in vendor management and demonstrate ability to resolve disagreements
• Excellent commercial acumen with strong analytical and critical thinking
• Ability to build trust and promote collaboration among internal stakeholders
• Take ownership, resourceful and decisive with excellent influencing and interpersonal skills

Rewards that Go Beyond:

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated. -

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Specializations

,

Company Overview

The Singtel Group is Asia\'s leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV and infocomms technology (ICT) as well as digital solutions.

Our main operations are in Singapore and Australia. Headquartered in Singapore, Singtel has more than 130 years of operating experience and has played a pivotal role in the country\'s development as a major communications hub. Today, we continue to lead and shape the local consumer and enterprise market. Our Australian arm, Optus is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are a major communications player in Asia and Africa through our strategic investments in five regional mobile operators, namely Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and PBTL (Bangladesh). The Group also has investments in Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.

We are a long term strategic investor and work closely with our associates to grow the business by leveraging our scale in networks, customer reach and extensive operational experience. The Group serves over 500 million mobile customers around the world. Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We are also listed on the Australian Securities Exchange following our acquisition of Optus in August 2001. To serve the needs of multinational corporations, Singtel has a vast network of offices in countries and territories throughout Asia Pacific, in Europe and the USA, while Optus has a network of offices around Australia. The Group employs more than 22,000 staff worldwide.

Additional Company Information

Registration No.

199201624D

Company Size

More than 5000 Employees

Average Processing Time

23 days

Industry

Telecommunication

Benefits & Others

Medical, Sports (e.g. Gym), Business (e.g. Shirts), Family-friendly policies, SingTel Recreation Club, Work-life coaching

Singapore Post