Job Description

Job Title: Director, Digital Commerce, South East Asia
Reports to: Sr Director, e-Business Marketing • Asia Pacific and Latin America
Department: e-Business Marketing
Location: Singapore
Requisition ID: 204033BR How Will You Make an Impact? Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com. What will you do? The role of the Director of Digital Commerce (SEATW) is to define the digital model and strategy in the market and to support business transformation using digital solutions. This role will be a leader that works to develop and execute marketing programs in a bid to deliver volume and revenue targets in the digital business channel. The ideal candidate will be responsible for building world class analytics and marketing capability to partner with the various Divisions to support the needs of the business while helping to drive cross-divisional solutions and marketing campaigns. This leader will help drive innovative thinking by understanding the customer journey in SEATW to work through helping to fill gaps and hurdles through collaborative solutions building and leveraging various digital channels to enhance customer engagement. She/he shall have a strong data sense, digital marketing and e-commerce expertise to establish excellent website CX, high quality online (including social media) advertising, SEM, affiliate marketing, e-blast, marketing automation and integrated marketing program to promote online revenue and acquire customers. She/he shall also be data driven and will lead the team by example. The ideal candidate will be passionate about being data driven while practically working towards an expertise in monitoring and analyzing online traffic volume/pattern to optimize media placement and leads conversions; to deliver a seamless online customer experience. The role will have very close communication with regional e-business team and other key functional team leaders like sales, merchandising, supply chain, finance, accounting, business intelligence and IT. Key Responsibilities:

• Define and develop the local digital business model and strategy though understanding the market digital business (including ecommerce, offline to online etc.) status & trend, reviewing industry’s practices for process improvement, conducting market research and leveraging big data analytics etc.
• Develop the website strategies and secure the most effective and efficient way in order to fulfill a consistent and professional online exposure and customer experience of Thermo Fisher in SEATW.
• Build world class digital analytics capability by developing the analytics team to enhance their business sense, understanding of business requirements, understanding of data, analytics logic thinking, data sense, and analytics skills etc.
• Provide information and insights regarding customers, markets, and campaign effectiveness and translate the findings into activities to achieve tangible results by closely collaborating with business stakeholders (operational up to management)
• Establish operational objectives and work plans, manage activities of multiple digital channels and e-solution functions with continuous optimization and exercise supervision on multiple subordinate managers in terms of costs, methods, and staffing with minimal supervision to drive awareness and enhance sales
• Act as internal digital leader across the organization to establish the SEATW organization as leaders in digital innovation and execution
• Interact regularly with senior management and executive levels on matters concerning several functional areas, divisions and customers with the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship
• Understand organizational behavior and design/sustain an organization that can leverage core capabilities while building collaboratively with peers in APJ while advocating and building solutions that bring value to the SEATW customer as appropriate

How will you get here?
I. Education

• Degree holder in marketing, e-commerce or equivalent

II. Experience

• Minimum 10 years of relevant experience in marketing, data analysis, web analytics, digital marketing or related experience under e-commerce field
• Minimum 5 years of people management experience
• Strong regional experience in South East Asia and Taiwan
• Sales & marketing and commercial analysis experience desirable

III. Knowledge, Skills, Abilities

• Strong analytical thinker who considers issues from a business perspective and able to communicate with senior business stakeholders
• Customer and market oriented
• Ability to plan and manage multiple projects with exceptional attention to critical details and process oriented
• Organized, self-starter and able to multi-task & work under pressure as an effective team player
• Excellent interpersonal communication skills & co-ordination abilities both in English and Chinese (highly desirable)
• Strong IT skills including proficiency in MS office suites
• Ability to learn and develop self and team members with a dynamic & growing company in a highly competitive industry

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