Job Description

Job Scope

• Responsible for the general Food & Beverage (F&B) operations at Marina Bay Sands, excluding the Casino and Meeting Incentives Convention Exhibition center
• Reports to the Executive Director Luxury, Food & Beverage - Non gaming - at Marina Bay Sands
• Direct reports include an Associate Director and a team of Outlet Managers
• Works closely with the Executive Chef on monitoring and improving food quality and develop new concepts
• Works closely with internal departments to meet customer demands and respond to feedback
• Works closely with the F&B team on developing new ideas and new concepts to meet the changing demands of guests, including CapEx and maintenance projects
• Works closely with the Service Quality team to monitor overall service level and survey scores to provide guidance to the outlets
• Works closely with HR to continuously recruit local and foreign talent for all levels of the team
• Works closely with Legal and Compliance team to ensure departments comply with all regulatory requirements
• Provides leadership and hands-on coaching to the F&B management team
• Stays in tune with the concerns of line team members and builds an open and collaborative team culture
• Develops annual budget and strategic plan, closely monitors the Profit & Loss statements and provides guidance on necessary changes
• Approves and monitors all expenses in the outlets

Job Requirements

• 5-10 years\' experience as the Director of F&B in an integrated resort, restaurant group, private club or luxury hotel chain.
• Possesses a comprehensive set of F&B service and operations skills and a focus on VIP customer service in Asia. Should have worked in a 5 Star hospitality and /or restaurant environment
• Fluent in English and/or Mandarin
• Flexible with demanding work schedule, shifts and working on most Public Holidays
• Comfortable dealing with VIP guest challenges and maintain composure under pressure
• Enjoys problem solving and can think outside-the-box in difficult situations
• Team oriented approach to management with a mindset of open communications
• Capable of building and managing relationships with multiple departments as well as key customers
• Administration knowledge of large F&B Operations and Quality Management
• Be proficient in Microsoft Office programs
• Have a well-groomed and professional appearance

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 26 Apr 2023 Singapore Standard Time
Applications close:

Marina Bay Sands