Job Description

Who We\'re Looking For Zendesk is searching for a dynamic Director of People Partners APAC to lead our complex and growing region which spans 8 countries. Zendesk has ambitious plans to grow from being great to iconic and cannot achieve this without our exceptional employees. We\xe2\x80\x99re looking for someone to join us as we continue to provide the best HR experience for our employees and continue to grow in APAC. Who might you be? You thrive in the world of HR (the good, the interesting, the amazing) and the excitement that it brings. You are an experienced and progressive business partner with a strong consultative style and proven HR leadership experience across multiple countries in APAC. You have demonstrable experience of end to end project ownership and strong execution in a highly dynamic and matrixed environment. You excel in a fast-paced and ever-changing environment and can readily adapt to any situation and are excited to roll-up your sleeves and create something new because you are a builder. You aren\'t above doing the little things, but you\'re ready to tackle the big jobs too. You live for jam-packed days, but always have time to support a team member. Oh, and having fun is a must! This role reports to the VP, People Partners located in San Francisco.
What You\'ll Be Doing

• Act as a trusted advisor and partner to senior leadership within the region and facilitate executive level and global discussions and outcomes.
• Advise, coach, challenge and create a shared people vision across the senior leadership team in region
• Assist people and the APAC organization in moving to new ways of thinking and/or operating
• Partner with colleagues inside and outside HR to innovate, enhance and drive the effectiveness of enterprise wide People and Places programs within APAC
• Build alignment with functional teams to assist regional leadership in adapting to processes and procedures
• Help assess our progress regionally for all things talent
• Build on our amazing culture - help us on our journey to embrace a remote and digital-first world
• Represent the leadership voice of the People and Places organization across all of APAC at Zendesk. Bring together your peer group teams (Talent Acquisition; Total Rewards; HRIS & Analytics; Talent & Org Development; People Services; Workplace Experience) to develop relationships, create shared understanding and seamless collaboration. Bring the teams together as one cohesive and supportive People and Places team
• Understand our HR policies, processes, practices and programs in APAC. Advise and guide your People and Places peers who own these to ensure they are appropriate for the region and that they are driving the right behaviors and are true to our values
• Lead change initiatives that will continue to evolve the work of the People and Places team locally
• Regular travel to other APAC locations will be required from time to time.

To be successful in this role, it is essential you have experience in all of the following\xe2\x80\xa6

• A proven track record of success, working as a true business partner at a Director level or senior manager level preferably with strong regional experience
• Ideally you will have previous experience within a leading multinational US headquartered organization through a period of growth and transition and growing regional hubs
• Ability to influence, partner and coach across a matrixed environment.
• Ability to think globally and look across various functions as it relates to change management and organizational evolution
• You must have demonstrated success in business partnership, change management, workforce/location strategy and coaching
• Competent in advising on issues that have legal and people implications across region
• Ability to solve complex problems across the region
• Inventive and able to independently handle a high degree of change and ambiguity
• Outstanding project management, presentation and communication skills.
• A strong leader and developer of talent.

Location

• India, Singapore, Manila

#LI-ALEXF About Zendesk - Champions of Customer Service Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences \xe2\x80\x94 and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you\xe2\x80\x99re collaborating from your home office, a Zendesk workspace, or the kitchen table, you\xe2\x80\x99re part of one team at Zendesk. Zendesk is an equal opportunity employer, and we\xe2\x80\x99re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.