Job Description

Job Purpose

• Lead and drive central strategies and systems / operational functions to enable philanthropy, fundraising and engagement initiatives of the Group.
• Drive transformation, strategy, innovation in system development and digitalisation initiatives, working closely with relevant departments (such as IT, research, finance in NCSS) to enable robust donor management, recognition and stewardship.
• Develop strategies and oversee the implementation of initiatives to drive sustainable long-term growth opportunities for philanthropy, fundraising and engagement under Community Chest / NCSS.
• Lead and direct special projects and strategic philanthropic product offerings such as Change For Charity, Community Capability Trust, new and innovation funding instruments.
  

Key Responsibilities and Activities

• Lead and oversee centralised functions of the Group including business transformation, strategy, innovation, digitalisation, data management, workplans and budgets.

• Lead donor management operations, systems and usage of database for analysis of donations performance and trends.

• Formulate research and insights-based strategies to enhance philanthropy, fundraising and engagement functions of the Group (including Community Chest, President’s Challenge, and ad hoc initiatives).

• Establish a strong and robust framework / process / system to assess business potential, via a data-driven and innovative approach to strengthen philanthropy, fund-raising and engagement, including analysing and evaluating market context and development, and donation data for application in sustaining growth of Community Chest and philanthropy practices.

• Develop and spearhead central strategies and system enablers to grow the SHARE programme and donors; as well as product development and innovative product offering to create sustainable long-term value for Community Chest, in collaboration with teams across the Group / NCSS, and internal / external stakeholders to strengthen donor engagement, acquisition and retention.

• Oversee and lead the secretariat function of Community Chest Committee to nurture and engage commmitee members and donor connectors; and oversee the organisation of the annual Community Chest Awards and regular touch points for positive donor experiences.

• Set directions, team structure and KPIs for direct reporting team(s) to align with the priorities and goals of the Group.

• Manage, measure and be accountable for the annual KPIs set by Group / NCSS.

• Facilitate annual plans with direct reports (Deputy Director, HODs, Special Project etc) to achieve NCSS’s and the Group’s goals and targets.

• Provide guidance for direct reporting teams’ operational challenges and solutions (including, but not limited to, marketing, finance, data, compliance, governance, communication).

• Provide guidance for direct reporting teams’ human resource challenges and solutions (including recruitment, retention, development and talent management etc.).

• Ensure compliance of integrity in matters of people, processes, procurement and relationships (vendors / suppliers / partners etc).

• Any other duties as assigned by Group Director that are aligned to NCSS and the Group’s purposes.
  

Behaviours Needed to Succeed

Personal Competencies:

• Business, analytical and strategic acumen

• Leadership and team management

• Emotional intelligence

• Presentation, verbal and written communication skills
  

Skills & Knowledge:

• Strong track record of advisory and stakeholder management skills

• Significant experience in leading transformation, strategy, system, data, research and development projects

• Data analysis and management

• General business management

• Marketing & sales

• Knowledge of social service an added advantage
  

Experience:

• Minimum 8-10 years of management.
• General management track record, People-Private-Public sector experience an added advantage