Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Asia Pacific (APAC) Brands function is responsible for ensuring that Hilton's global brands are an attractive investment value proposition for owners in the APAC region and that they deliver experiences which attract, excite, and inspire guests in and to the APAC region. One of the primary ways Hilton achieves these goals is through distinctive brand products and services which consistently deliver a friendly and reliable stay to exceed our guests' expectations and drive owner return. The Director, Strategic Planning & Innovation will be responsible for independently leading cross-functional projects and teams to develop and execute distinctive brand products and services that are regionalized to the needs of the APAC. Examples of projects may include:

• Developing industry-leading sleep, shower, and wellness experiences, including fitness, F&B, and spa
• Designing a systematic renovation program to ensure hotel assets are in good condition regardless of age
• Systematically improving our ability to resolve problems during guest stays
• Testing and designing an APAC pet-friendly program and scaling up the program
• Testing and evaluating innovations that improve the guest experience while driving labor efficiency

Winning hearts and minds of our regional and global stakeholders, including Hilton's five sub-regions within the APAC and functional groups such as Commercial Services, Human Resources, Technology, and Procurement is mission-critical to success in this role. This role will be responsible for directly supporting senior leadership of the APAC Brands function in driving alignment across our stakeholders and independently aligning his / her peers. Example responsibilities include:

• Crafting written narratives and/or presentations that inspire senior stakeholders about our 18 brands; our managed, franchised, and MLA business models; our unique brand products and services; and our brand support services
• Preparing senior leadership for key presentations and events
• Planning pilots, presentations, and/or showcases to introduce new brand products and services to a variety of internal and external audiences

The Director reports to the Senior Director, Strategic Planning & Innovation and will also work closely with the SVP, Brands - APAC.

What will I be doing?

As the Director, Strategic Planning & Innovation - APAC, you will be responsible for performing the following tasks to the highest standards:

• Develop brand products and services for the APAC region, including ideation, research, testing, collecting feedback, launch, and adaptation
• Lead cross-functional project teams and working groups of regional and global colleagues
• Adapt global brand programs to meet the needs of APAC guests, owners, team members, hotels, and communities
• Align global and regional stakeholders on proposed brand projects
• Develop documents, presentations, and analyses to enable Brand leadership to drive alignment
• Support Brand leadership for key presentations and events
• Write communications, documentation, and detailed brand standards to drive program implementation.
• Present findings verbally and in writing in a clear and compelling manner
• Own and drive discrete projects independently, including work planning to enable on-time completion of deliverables
• Work with internal and external partners to conduct hotel, guest, and owner research
• Conduct quantitative analysis in Microsoft Excel
• This role is a senior individual contributor role.

What are we looking for?

A Director, Strategic Planning & Innovation - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Strategic thinker who thrives in an action-oriented and fast-paced environment
• Excellent interpersonal and communication skills, with the ability to explain complex topics simply and clearly to a variety of audiences in visual and verbal formats
• Take a strategic mindset to pursue high-level organizational priorities while also attending to details needed to ensure effective execution across a range of brands and geographies
• Excellent at organizing and planning your work and effective at balancing multiple projects
• Pragmatic, flexible, and adaptable, with the ability to reprioritize based on evolving business conditions
• An empathetic professional who can understand and work easily with a broad range of internal and external partners coming from a variety of geographies and roles / departments, including owners, guests, hotel employees, franchisees, Development, Operations, and Commercial
• Self-directed in opening new lines of inquiry based on expertise with data and recommending reprioritization
• Independent and self-starter, able to work without supervision
• A team player who works well in a matrixed, multi-geography environment
• Experienced in Microsoft PowerPoint, Word, and Excel
• 25% travel in normal business conditions

Required qualifications

• BA / BS / Bachelor's Degree
• 5 to 7 years of related experience

Preferred qualifications

• MS / MA / Master's Degree
• 7+ years of related experience
• 2+ years of management or supervisory experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!