Note: Working hours: Monday to Friday: 10:00am to 7:00pm Role The Document Imaging Specialist is a member of a team responsible for service delivery through efficient scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations. Responsibilities
Deliver a great service and build strong trusted relationships with client
Deliver a range of Document Imaging services and support to the client with minimal or no supervision
Receive, sort, batch and prepare hard copy documents for scanning
Remove all bindings correctly, without degrading the hard copy document.
Repair and prepare hard copy documents for auto-feed scanning as required.
Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form
Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly
Capture data from scanned images accurately and completely within keystrokes performance measurements
Perform quality checks on scanning, data entry and final digital output; rework as required.
Restore hard copy documents to original form as required for packing into archive boxes
Ensure daily record keeping functions are completed and reporting information is maintained
Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA
Identify and implement opportunities for process improvement
All other duties as assigned by management
Job Requirements:
Experience in scanning and indexing
Applicants without experience will be considered for entry-level position
Previous scanning and indexing experience will be added advantage
Excellent customer service mind-set and good communication skills
Proven record working in a fast-paced and time sensitive environment with little to no errors
Able to manage multiple concurrent deadlines and responsibilities at once
Works well under pressure and meets tight deadlines.
Absolute team player, and look to enjoy working with a close-knit team
Attention to detail, responsible and organized
Basic computer skills
Willing to OT as per required
Acceptable to do cross-functional learning/job rotation as per Management\xe2\x80\x99s request