Job Description

• 4-5 Star Hotel
• Basic up to $4000
• 5 Days Work (3 Shifts)
• Location: Central / South

Responsibilities:

• Responsible for the proper, efficient and profitable functioning of the Hotel.
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services.
• Monitor the junior staff\'s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy.
• Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that GM, Secretary, Sales and other relevant Departments are informed of the VIPs.
• On commencement of shift to check Logbook for messages and follow up actions. Ensure keys in his custody are issued only to authorized personnel. Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest\'s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Maintain cash float amount in accordance with expected occupancy. Authorize rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all reception staff including planning, organizing and conducting OJT.
• Conduct spot checks on the outlets in the absence of Outlet Manager.
• Monitor room inventory closely to ensure maximum utilization of rooms to generate higher revenue. Assist Sales to maximize revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training which require by law and regulation.

Additional Information:

• At least 3 years experience in Guest Servicing.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.Please submit your updated resume in MS Words format by using the APPLY NOW BUTTONBy submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.Edmund Chung Keng Loon
Registration Number: R1986801
EA License No: 06C2859 (MCI Career Services Pte Ltd)Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?Company profileMCi Career Services4.1\xc2\xb7Human Resources & Recruitment51-100 employeesWith over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!With over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!Company informationRegistration No.200701947WEA No.06C2859

MCI Career Services