Job Description

About the Company

This company is one of the leading providers of Information and Communication Technology (ICT) to service providers. They enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.

Our client is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company sells infrastructure, software, and services in information and communications technology for telecommunications service providers and enterprises, including, among others, 3G, 4G, and 5G equipment, and Internet Protocol (IP) and optical transport systems. The company employs around 100,000 people and operates in more than 180 countries. They has over 57,000 granted patents.

Job Summary

We are now looking for a E2E Technical Lead - Customer Support that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to This Company. The role more than often requires you to take on big responsibility and it is important that you can work independently.

Responsibilities:

• Handle Complex Issues in the customer Network
• Lead Critical investigations and restoration for Customer network
• Work with Domain experts & Customer Technical Experts to solve problems
• Support Service Delivery Manager to drive Technical discussions
• incident management
• Problem Management
• Advocate Customer Success

• Bachelor or Master\'s degree in Engineering, IT, Telecoms or any Equivalent
• Min years of experience: at least 8-10 years of experience
• Domain Experience: Native Core, 5GCore , Cloud
• Demonstrated as a Technical lead /Solution Architect in any previous roles
• Technical Customer Support Experience
• E2E Solutions Knowledge
• Telco Experience

• Critical thinking
• Adaptability
• Customer Focus
• Business Understanding
• Negotiation, Persuading & influencing Skills
• Occupational Health & Safety (OHS)
• Planning & organizing
• Proficiency with the English Language

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