Daily operations include preparing orders and packing orders
Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
Attending to customer enquries on online platforms
Write and edit product content that will be published on e-Commerce websites/platforms
Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
Handle on screen and backend livestreams
Customer Service
Identify and assess customers' needs to achieve satisfactionn
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Manage showroom for walk in enquiries and servicing
Requirements and skills
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Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Willing to appear on screen
Working Hours
5 Day Work (Saturday included)
* Working hours: 9am - 5pm
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