Job Description

Role Responsibilities

Business Efficiency and Performance Measurement

• Measurement and tracking of financial targets to ensure accurate planning and alignment to Corporate Plan.
• Responsible for monthly Business efficiency tracking and reporting to CCIB COO. Ensuring discipline and due process for timely delivery against performance targets through effective and regular engagement with business COO's.
• Provide regular accurate updates to CCIB COO MT on business and productivity performance; ensure that issues are escalated in a timely fashion, with clear actions with timelines and ownership to remedy such escalations are agreed and close accordingly.
• Drive Cost transparency initiative to align cost and insights between financial reporting and Client Journey / Product pillars.
• Tracking of benefit realization from initiatives and productivity metrics, incorporating standard approach to FTE requirements in capacity models.
• Operationalize monthly governance of benefit delivery. Design process to ensure continuous adherence and attention from Group, Region and Country (including GBS). Ensuring visibility to and engagement from Business heads in addition to Business COO's.
• Coordinate the budget forecasting and planning cycle's in line with timeline as defined by Group Finance and our business partners.
• Co-ordinate timely review of cost performance and delivery of saves against Corporate Plan.
• Monitor real time insights for efficiency, distribution, stress indicators, productivity, utilisation and capacity.

Business Management

• Drive delivery of Business Management MI, Aligning MI to key scorecard metrics, clients outcomes, big blocks requirements across CCIB.
• Assisting with management reviews, performance updates for various forums and stakeholders represented by COO CCIB and EA.
• Supporting discussions and decision-making at various forums / committees attended by COO CCIB and EA.
• Support in identifying, designing and implementation of continuous improvement opportunities - constant adaptation to clients' changing needs; focus on efficiency and productivity; and ongoing investments in our core capabilities where appropriate.
• Track, follow up and manage the team activities to a successful delivery including support on the management of actions from "Operation MT" (OMT).
• Track business initiatives / projects on behalf of the Line Manager.
• Provide inputs to the development of end-to-end scalable infrastructure and processes to execute business processes.
• Gather reports, presentations, papers, and review material to support discussions and decision making at various forums, mainly for Group MT, PGC's, OMT, Board Risk Committees (BRC), Group Risk Committee (GRC), Group Financial Crime Risk Committee (GFCRC), etc. This will involve consolidating and integrating material from various sources and ensuring the final output is fit for purpose and aligned with the requirements.
• Coordinate and support business engagements or ad-hoc requirements with other teams / partners in the Bank and external parties (i.e. consultants, vendors, auditors, regulators, clients, media / publications, etc).
• Responsible for communications and internal marketing of events, highlights, key success metrics, deals, pipelines and other significant events.
• Building strong, influential and trusted stakeholder relationships at all levels; with focus on senior group level stakeholders across CCIB and functions.
• Act as a conduit between all key stakeholders to ensure that our strategic agenda is delivered effectively despite potentially conflicting agendas and priorities of our stakeholders.
• Effectively communicate strategic agenda, and progress through regular face to face engagement and timely communication (e.g. via email, in PED steering committees, business forums and project updates).

Key Stakeholders

• Global CCIB MT, CCIB COO and EA MT.
• CJ leads across CCIB businesses - Group / Region / Country.
• OMT and GBS MT.
• Functional Partners in Finance, HR, Legal, Compliance, Corp Affairs, Brand and Marketing teams.

Regulatory and Business Conduct

• Create a climate where risk issues are surfaced without fear and resolved as part of our culture.
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group's ability to remain within risk appetite.
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• University educated
• Professional Memberships: Relevant memberships to be agreed
• Bank training; none additional
• Languages: English

Role Specific Technical Competencies

• Business Facilitation
• Manage Change
• Business Governance and Support
• Strategy and Business Model
• Service Delivery and Operations - Product specific

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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