Job Description

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• 5 years of experience in Human Resources including investigations/complaint procedures

• Experience in Case Management and/or Human Resources Program Management

• Experience with confidential and sensitive information

• Ability to work non-standard hours including weekends

Preferred qualifications:

• Experience in Coaching or counseling on sensitive people matters

• Ability to exercise good judgment and decision-making, and build trust and rapport

• Excellent communication skills with a particular focus on empathetic listening, conflict resolution, de-escalation and risk mitigation

About the job

People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You'll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Responsibilities

• Serve as a neutral point of contact for Google's raising or responding to concerns throughout and after an Employee Relations (ER) process.
• Provide guidance to a wide audience on a range of potentially sensitive, confidential and difficult topics. Create an inclusive, psychologically safe and open setting in order to understand needs and respond accordingly.
• Serve as a trusted resource who can help Google identify and address their care and well-being needs.
• Apply HR processes knowledge and Google business processes to access resources and facilitate appropriate care and support, highlighting that the Care Programs are an additive, optional resource.
• Provide regional coverage for requests in the APAC region as needed.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .