Job Description

• To ensure executive users can effectively and productively use established and new collaboration technologies and to maintain a good experience, including office automation tools, desktop, and mobility technologies.

• To work closely with internal stakeholders to ensure good employee experience in the space of end user computing.

• Handle and troubleshoot Level 1 to Level 3 desktop related issues, including support in collaboration and office automation tools.

• Handle and support senior management users (including Management Committee members) and internal senior managers.

• Drive modernization of the workplace environment to increase productivity & efficiency and support in the digital transformation journey.

• Bachelor\'s degree in the field of Computer Science / Information Technology with at least 5 years\' experience in a similar capacity for financial institutions, of which 2 years working experience in desktop support role.
• Possess \'hands-on\' technical guidance and implement solutions together with diverse teams across engineering, infrastructure, and application services.

• Experience and independent in handling and supporting senior management users (including Management Committee members) and internal senior managers.

• Strong understanding in managing collaboration tools (Office 365, Video Conferencing, Telephony) for the employees.

• Versatile in learning and desire to remain up-to-date with changes in technology.

• Good analytical skills to create business reports that provides insight into key data points and present the results of data analysis confidently to senior managers.

• A strong team player and able to work effectively at different levels of the organization with good communication (both verbal and written) skills.

• Experience in Microsoft Power Platform Management (e.g. Power BI, Power Automate), scripting skillsets is preferred.

• As most of our VIPs are on iOS mobile devices and next 3 years target to move to mobile world, experience in MacOS and iOS devices, Mobile Device Management (MDM) and mobile security are strongly preferred.

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